Hide until triggered by business logic: The button is not visible initially and becomes visible when business logic triggers the button on your webpage.Use Always hide if you build your own custom Messenger. Always hide: The button is not visible.Always show (default): The button is always visible.Under Set your Launcher Visibility, select a visibility option for the button that opens the Messenger window.Click the Appearance tab and complete the following information:.Under Message, click Messenger Configurations.Before you use web messaging, configure it in Genesys Cloud. To configure web or mobile messaging in your organization, follow these steps: Messaging improves the customer experience when they visit your website. To view Co-browse field: Conversation > Cobrowse > Add permission.To view Knowledge Base selection field: Knowledge > Knowledgebase > View permission.To view Brand Logo and Bot Avatar upload fields: Uploads > Public Asset > Upload permission. Web Deployments > Deployments > All permission.Web Deployments > Configurations > All permission.Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license.
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